--- slug: c-ux-customer-user-experience title: C+UX (Customer + User Experience) title_alt: - Customer Experience Expo - Contact Centre & CX Expo fiche_model: llm-content-v1 last_verified: '2026-09-21' eventsindex_id: EI-01000 canonical_url: https://eventsindex.org/events/c-ux-customer-user-experience.html next_edition_year: 2026 date_start: '2026-11-18' date_end: '2026-11-19' city: London country: United Kingdom organiser: 'Not documented' organiser_url: http://www.cuexperienceshow.co.uk b2b: true meta_description: 'C+UX: 18 to 19 November 2026, ExCeL London, free trade ticket, co-located with Contact Centre Expo. Operating company not confirmed in this research.' editorial_take: C+UX is a free trade floor for customer and user experience buyers at ExCeL London, run as one half of a shared-ticket pair with Contact Centre Expo; its figures come from the combined Contact Centre & CX Expo cluster rather than a C+UX-only count, and the company that legally operates the show was not confirmed by a source this research could open directly. language: en schema_version: v6.0 venue: ExCeL London vector: sector: - customer-experience-retail --- # C+UX (Customer + User Experience) > *C+UX is a free, two-day trade show and conference for customer and user experience professionals at ExCeL London, co-located with Contact Centre Expo under the shared marketing name Contact Centre & CX Expo; the 2026 edition runs 18 to 19 November 2026.* | DATES | VENUE | ORGANISER | ATTENDANCE | |---|---|---|---| | **18 to 19 November 2026** (Wednesday 10:00 to 17:00, Thursday 10:00 to 16:00) | **ExCeL London** (Royal Victoria Dock, 1 Western Gateway, London E16 1XL) | **Not documented** (see Notes) | **Over 3,500 customer engagement professionals, 150-plus exhibitors, cluster-wide figure** (unverifiable information, shared with co-located Contact Centre Expo, not a C+UX-only count) | ## What is C+UX (Customer + User Experience)? C+UX, formerly branded Customer Experience Expo on the organiser's own /cex pages, is a free-to-attend, two-day B2B trade show and conference at ExCeL London covering customer experience and user experience technology and strategy: retail, hospitality, travel and finance CX, UX design, and customer engagement tools, per the organiser's site (cuexperienceshow.co.uk) and trade listings (eventseye.com's 2026 fair listing for "C+UX - CUSTOMER + USER EXPERIENCE"). It runs each November at ExCeL London, co-located with Contact Centre Expo (still domain-named callandcontactcentreexpo.co.uk) under one shared free ticket and a shared marketing name, Contact Centre & CX Expo, per eventseye.com and the event's Facebook page, "ContactCentreAndCUXExpo." Search results also surfaced a variant domain, cu-experienceshow.co.uk (with a hyphen), alongside the database's cuexperienceshow.co.uk (no hyphen); both were found in this research and neither could be confirmed by direct fetch (see Notes), so both are given here rather than one being discarded. ## When and where does C+UX take place in 2026? The 2026 edition runs Wednesday 18 to Thursday 19 November 2026, with opening hours of 10:00 to 17:00 on the Wednesday and 10:00 to 16:00 on the Thursday, matching the hours documented for the co-located Contact Centre Expo. The venue is ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL; the venue's own listing page confirms the shared show under the name "Contact Centre & Customer Experience Expo." No specific hall or stand-number block for C+UX alone was found in the sources checked. The same dates and venue host the co-located Contact Centre Expo described above. ## Who organises C+UX? Not documented with a source this research could open directly, matching the finding for the co-located Contact Centre Expo: WebSearch summaries surfaced candidate operating companies (CloserStill Media; separately, ROAR B2B Limited for exhibitor enquiries) without a quoted primary-source "About" or copyright page behind either. Because WebFetch (direct page retrieval) was blocked network-wide throughout this session, neither claim could be confirmed by reading the site's own footer or copyright text, and neither is used as fact here. What is confirmed: the show's brand and site, cuexperienceshow.co.uk, and its general contact, enquiries@callandcontactcentreexpo.co.uk, shared with the co-located Contact Centre Expo per the database's own contacts record for this event. This entry should be corrected once the official site's own organiser-credit page can be read directly. ## Who attends C+UX? No C+UX-only attendance figure was found; every figure located in this research describes the combined Contact Centre & CX Expo cluster. A 2026 preview reports the combined show connects "over 3,500 customer engagement professionals," with "over 150 top exhibitors" and "80-plus seminars" (unverifiable information, organiser-linked preview, not independently counted). The co-located Contact Centre Expo fiche separately documents a range of 5,000 to over 6,000 visitors from another source, which this research treats as describing the same combined floor rather than a contradiction to resolve here. Per the database's own record, the target audience base is Trade Public; in practice, per the show's own framing, the room is customer experience, UX and digital leaders from retail, hospitality, travel and finance, alongside the contact centre technology buyers who attend the co-located show. ## What's new at C+UX in 2026? Documented for 2026: five new theatres, organised around key customer-experience themes, and a VIP Lounge offering networking space (per a 2026 event preview found in this research); neither is confirmed as new specifically to C+UX rather than to the combined Contact Centre & CX Expo floor. No dated comparison against the 2025 edition (exhibitor count, floor size) was found. ## What's on the C+UX 2026 programme? The 2026 preview found in this research describes 80-plus seminars across the combined Contact Centre & CX Expo floor, run in five themed theatres, with "expert-led seminars and panel discussions" and "live product demonstrations." No named individual speakers, session titles or a C+UX-specific agenda (as distinct from the contact-centre-focused programme) were found in the sources checked this session. ## What session formats does C+UX use? Documented formats: exhibitor stands on the show floor, plus keynote, seminar and panel sessions across five themed theatres (per the 2026 preview cited above), and live product demonstrations. No b2b matchmaking or advance-scheduling programme is recorded in the database for this event (b2b_matchmaking and advance_scheduling both 0), consistent with no such programme found in research. ## What side events run alongside C+UX? The defining side-programme is structural: one free ticket also admits visitors to the co-located Contact Centre Expo, running the same two days at the same venue under the shared marketing name Contact Centre & CX Expo. A VIP Lounge is documented for 2026, offering networking space (per the preview cited above). No separate satellite conference, hackathon or partner-day programme distinct from the shared show floor was found. ## How much do C+UX tickets cost? Registration is free: every listing checked describes a free trade ticket, shared with the co-located Contact Centre Expo. No paid or VIP tier for general admission was found; a VIP Lounge is documented as a feature of the show floor rather than a separate paid ticket. No published price list for a stand or sponsorship package was found. ## How to become a speaker at C+UX? Not publicly disclosed. No call-for-speakers page, application form or submission deadline was found on the pages checked. ## How to become a sponsor or exhibitor at C+UX? Not publicly disclosed with a C+UX-specific contact. The general contact on record, shared with the co-located Contact Centre Expo, is enquiries@callandcontactcentreexpo.co.uk. No sponsorship tier names or pricing specific to C+UX were found. ## Who sponsors C+UX in 2026? Not publicly disclosed. No named headline or gold sponsor for the 2026 edition, specific to C+UX rather than the combined show, was found in the sources checked. ## What types of companies are majority represented at C+UX? No independently audited attendee or exhibitor breakdown by sector or company size was found. The organiser's own framing (per cuexperienceshow.co.uk and eventseye.com) points to retail, hospitality, travel and finance companies buying customer and user experience technology, alongside the contact-centre technology buyers drawn by the co-located show. ## How do you get press accreditation for C+UX? Not publicly disclosed. No press or media accreditation page, deadline or press contact was found on the pages checked. ## What press coverage has C+UX received? Coverage found is almost entirely trade-listing content for the combined Contact Centre & CX Expo rather than independent reporting on C+UX specifically: eventseye.com and cantonfair.net each carry a 2026 fair-listing entry. A separate, unrelated event with an overlapping name, Contact Center CX Expo London 2026 (per cmswire.com), and a distinct series, UCX London (14 to 15 October 2026 at ExCeL, per ucxevents.io), were found in the same searches; neither should be confused with C+UX, and both are excluded from this fiche as different events. ## How reliable is the reported press coverage of C+UX? Weak as independent verification. No media partner is recorded against this event in the database (official_media_partners is empty). The trade-listing outlets found (eventseye.com, cantonfair.net) restate organiser-linked figures for the combined show without an independent count. No coverage found separates a C+UX-only figure from the combined Contact Centre & CX Expo total. Treat any attendance or exhibitor figure for this show as an unaudited, cluster-wide estimate. ## Who should skip C+UX? Buyers who need a C+UX-only attendance or exhibitor figure before committing travel budget: as documented above, every figure found in this research describes the combined Contact Centre & CX Expo floor, not C+UX alone. Prospective speakers looking for an open call for papers: no application route was found. Visitors who want a single-focus CX show without the contact-centre technology floor alongside it: the shared ticket and shared venue mean the two shows run as one combined floor, not two separately scoped events. ## Where does C+UX sit in the Customer Experience & Retail calendar? C+UX runs in mid-November at ExCeL London, on the same two days as its co-located pair, Contact Centre Expo (18 to 19 November 2026), about a week after the Fortem International cluster of four shows (Smart Retail Tech UK, E-commerce, Packaging & Labelling Expo UK, Retail Supply Chain & Logistics Expo UK, White & Private Label Expo, all 11 to 12 November 2026, also at ExCeL London), and roughly two months after NRF Retail's Big Show Europe in Paris (15 to 17 September 2026) and eCommerce Expo in London (23 to 24 September 2026), both tracked elsewhere on EventsIndex's Customer Experience & Retail calendar. ## Are there other C+UX editions outside London? Not documented. No non-London edition of C+UX or the Contact Centre & CX Expo brand was found in the sources checked this session. ## What language is C+UX conducted in? English. Every page, listing and named feature found in this research is in English, and no interpretation or translation service is mentioned on any page checked. ## Can you attend C+UX remotely, or watch sessions afterward? Not publicly disclosed. No livestream, virtual ticket or on-demand recording offer was found for C+UX in the sources checked; every listing describes it as an in-person show. ## What is C+UX's refund and cancellation policy? Not publicly disclosed as a distinct policy: because registration is a free trade ticket rather than a paid one, no cancellation or refund clause was found on the listings checked, and none would be expected to apply to a no-cost ticket. ## Is C+UX accessible for attendees with disabilities? No event-specific accessibility statement for C+UX was found in this research. The venue, ExCeL London, publishes general accessibility information that applies to any show held there: step-free access from Custom House (Elizabeth line and DLR) and Prince Regent (DLR) stations, both adjacent to the venue; wheelchair-accessible entrances with low-gradient ramps and automatic doors; level floors throughout; accessible parking bays on-site; free wheelchair and mobility-scooter hire, subject to availability; and accessible toilets across the venue (per excel.london's venue accessibility guide, also documented in EventsIndex's Contact Centre Expo and Smart Retail Tech UK fiches for the same venue). This is venue-level information, not a C+UX-specific accommodation policy. ## How do you get to ExCeL London? ExCeL London is at Royal Victoria Dock, 1 Western Gateway, London E16 1XL, in London's Royal Docks. The two nearest stations, Custom House (Elizabeth line and DLR) and Prince Regent (DLR), sit adjacent to the venue and are both step-free, per excel.london's accessibility pages. No dedicated parking, drop-off or hotel information specific to C+UX was found. ## Why does C+UX matter to a customer experience buyer? *Because one free ticket opens both halves of the Contact Centre & CX Expo floor: C+UX itself and the co-located Contact Centre Expo. For a buyer scanning customer and user experience technology alongside contact centre platforms in a single trip, at no ticket cost, that combination is the practical reason to go. Five themed theatres and 80-plus seminars, per the 2026 preview found in this research, point to a programme with real breadth on the day, even though no session-by-session agenda could be confirmed in this pass.* *The trade-off is the same one documented for the co-located Contact Centre Expo: the operating company behind the show was not confirmed by a source this research could open directly, and every attendance and exhibitor figure found describes the combined floor, not C+UX counted on its own.* ## Why should a reader treat C+UX's attendance figures with care? *Because no C+UX-only attendance or exhibitor figure exists in the sources checked: every number found, the over-3,500 attendees and 150-plus exhibitors reported in a 2026 preview, and the wider 5,000-to-6,000 range documented in EventsIndex's Contact Centre Expo fiche, describes the combined Contact Centre & CX Expo floor. Splitting that total between the two co-located shows would be a guess this fiche does not make. The organiser itself was not confirmed by a source this research could open directly, which is a further reason to treat every figure here as reported rather than audited.* ## Where can I find official information about C+UX? Official site: cuexperienceshow.co.uk (a variant domain, cu-experienceshow.co.uk, was also found in this research and is not confirmed as distinct or as an error; see Notes). Co-located show and shared ticket: callandcontactcentreexpo.co.uk. Venue listing: excel.london. Contact on record: enquiries@callandcontactcentreexpo.co.uk. This research could not fetch cuexperienceshow.co.uk, callandcontactcentreexpo.co.uk or excel.london directly (see Notes); readers should treat the official site as the primary source ahead of anything summarised here. --- **Last verified:** 2026-09-21 **Next review:** 2026-10-21 **Notes:** Creation, not a refonte: the database held only name, city, country, sector and website before this pass. Method note: WebFetch (direct page retrieval) is blocked network-wide in this session's environment, as documented in the sibling Contact Centre Expo and Smart Retail Tech UK fiches; this research relies on WebSearch result summaries only, cited by URL, with a deliberately smaller search budget than the first fiches written for this vertical, reusing the shared venue, dates, accessibility and organiser-uncertainty research already verified for the co-located Contact Centre Expo fiche rather than re-deriving it. Where a fact could not be found in this smaller budget, it is marked "Not publicly disclosed" rather than guessed. A domain variant, cu-experienceshow.co.uk (hyphenated), surfaced alongside the database's cuexperienceshow.co.uk (unhyphenated); neither could be confirmed by direct fetch, so both are given rather than one discarded as an error. Two distinctly named but similar events, Contact Center CX Expo London 2026 (cmswire.com) and UCX London (14 to 15 October 2026, ucxevents.io), surfaced in searches; both were checked against dates and venues and excluded as different events, not editions of C+UX. Facts confirmed against the database's events_editions row (2026-11-18 start, ExCeL, London, no end date recorded): the start date matches the co-located Contact Centre Expo fiche already published; the end date is filled in here as 2026-11-19, on the same two-day pattern. Database elements added: date_end, venue. Database elements consciously left out: none identified as wrong; organizer left undocumented rather than guessed, matching the co-located fiche's own treatment. Sources checked 2026-09-21 (all via WebSearch, not direct fetch): eventseye.com/fairs/f-c-ux-customer-user-experience-26439-1.html, cuexperienceshow.co.uk, cu-experienceshow.co.uk, callandcontactcentreexpo.co.uk/cex, cxtoday.com, cmswire.com, ucxevents.io, cantonfair.net, and EventsIndex's own content/fiches/contact-centre-expo.md for the shared venue, dates and accessibility facts. Not found and left as documented gaps: the operating company; a C+UX-only attendance or exhibitor figure; a press accreditation process; a speaker application route; sponsorship tier pricing; a named 2026 sponsor; a C+UX-specific accessibility policy. The n1/n2/n3 pipeline has not been run on this record.