Contact Centre Expo is a free, two-day trade show and conference for contact centre and customer experience professionals at ExCeL London, co-located with C+UX (Customer + User Experience) under the shared marketing name Contact Centre & CX Expo; the 2026 edition runs 18 to 19 November 2026.
Contact Centre Expo, still domain-named Call & Contact Centre Expo and marketed in 2026 as Contact Centre & CX Expo, is a free-to-attend, two-day B2B trade show and conference at ExCeL London for call and contact centre technology and customer experience: cloud contact centre platforms, omnichannel and AI tools, workforce management and CRM integration, per the organiser's own listings (callandcontactcentreexpo.co.uk) and third-party trade calendars (tradefairdates.com, eventseye.com). The database's own working description calls it "the UK's biggest Call & Contact Centre event," a claim attributed to the organiser rather than an audited ranking. It runs each November at ExCeL London and is co-located with C+UX (Customer + User Experience, formerly branded Customer Experience Expo on the site's own /cex pages), a separate but adjacent show covering retail, hospitality, travel and finance CX and UX under one shared ticket, per eventseye.com's 2026 listing for "C+UX - CUSTOMER + USER EXPERIENCE" and the event's Facebook page, named "ContactCentreAndCUXExpo." The 2026 edition is reported at around 150 exhibitors by callcentrehelper.com's 2026 preview, up from over 120 at the 2024 and 2025 editions per callcentrehelper.com's editions coverage of those years; no single figure was corroborated by a second independent source for 2026, so it is treated as an estimate, not a count.
The 2026 edition runs Wednesday 18 to Thursday 19 November 2026, with opening hours of 09:30 to 16:30 on the Wednesday and 09:30 to 16:00 on the Thursday, per callcentrehelper.com's 2026 preview ("Contact Centre & CX Expo 2026"). The venue is ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL, the venue's own listing page (excel.london/visitor/whats-on/contact-centre-customer-experience-expo) confirms the show under the name "Contact Centre & Customer Experience Expo." No specific hall or stand-number block for this show was found in the sources checked. The same dates and venue host the co-located C+UX show described above.
Not documented with a source this research could open directly. WebSearch summaries surfaced two different candidate operating companies without a quoted primary-source page behind either: one set of results associated the show with CloserStill Media (a real UK exhibitions company, but no organiser-credit page, "about" page or copyright line for this specific show was seen quoting that name), and a separate search returned "ROAR B2B Limited" as a recommended contact for exhibitor enquiries, again without a page this research could read first-hand. Because WebFetch (direct page retrieval) was blocked network-wide throughout this session, including for the official site itself, neither claim could be confirmed by reading the site's own "About" or footer copyright text, and neither is used as fact here. What is confirmed: the show's brand and site, callandcontactcentreexpo.co.uk, and its general contacts, enquiries@callandcontactcentreexpo.co.uk and marketing@callandcontactcentreexpo.co.uk, plus a listed phone number, +44 20 4538 8748, found on an ExCeL-adjacent FAQ page in connection with the show. This entry should be corrected once the official site's own "About" or organiser-credit page can be read directly.
No single, organiser-audited attendance figure was found. callcentrehelper.com's 2026 preview reports "over 6,000" visitors; a separate 2026 listing (tradeshowlink.com) reports "5,000+" visitors and "150+" exhibitors for the same edition (unverifiable information, the two figures conflict and neither states a counting method). Site pages describing the visitor profile in undated, evergreen-style copy (callandcontactcentreexpo.co.uk's welcome-cex and cex/why-visit pages) separately cite "over 3,500" professionals; because these pages carry no edition date, it is not established whether 3,500 refers to a past edition or is simply older marketing copy not yet updated for 2026 (unverifiable information). Trade audience: target_audience_base is recorded in the database as "Trade Public." Because the ticket also covers the co-located C+UX show, the room includes retail, hospitality, travel and finance CX and UX buyers alongside contact centre specialists, not only the latter. No breakdown by seniority or company size was found.
The database holds no prior-edition row for this event beyond the 2026 booking (events_editions lists only 2026: 2026-11-18 onward, ExCeL, London, no attendee, speaker or exhibitor figures recorded), so the trajectory below comes entirely from research, not from the database. Dates have moved earlier each year: 27 to 28 November 2024, per callcentrehelper.com's 2024 coverage; 19 to 20 November 2025, per callcentrehelper.com's 2025 preview ("What Not to Miss at Contact Centre Expo 2025"); and 18 to 19 November 2026 for the edition covered here. The venue has stayed ExCeL London throughout. Branding has shifted from the 2024 to 2026 marketing name: the 2024 and 2025 editions were promoted as "Call & Contact Centre Expo," while 2026 marketing material and press listings (callcentrehelper.com, cmswire.com) use "Contact Centre & CX Expo" or "Contact Centre Expo," even though the domain itself, callandcontactcentreexpo.co.uk, is unchanged; the co-located show's own branding also appears to have shifted, from "Customer Experience Expo" (the site's /cex pages) toward "C+UX" (the 2026 eventseye.com listing and the event's renamed Facebook page, "ContactCentreAndCUXExpo"). A "CONNECT: 1-1 Meeting Programmes" page exists on the official site, which reads as a structured buyer-supplier matchmaking feature; this is not reflected in the database, where b2b_matchmaking is recorded as 0, so the database field may be stale and worth rechecking directly against the site. Exhibitor counts have grown on the figures found: over 120 exhibitors reported for both 2024 and 2025 (callcentrehelper.com), against around 150 for 2026 (unverifiable information, single source).
The official site's "2026 Content Themes" page (callandcontactcentreexpo.co.uk/visit/content-themes) describes the programme as two days of content across three primary themes and ten sub-tracks, with over 110 speakers, covering: customer experience strategy (handling enquiry mix, technology choices and day-to-day operations); technology solutions (channel tools, AI use and agent productivity); and running a productive, profitable contact centre (turning it into what the organiser's copy calls a "profit centre" and building an engaged agent environment). Session formats include seminars and panel debates on the show floor: over 90 such sessions were reported for the 2025 edition by callcentrehelper.com's 2025 preview, with no separate figure confirmed for 2026. Because the underlying page could not be fetched directly in this research (see Notes), this entry does not claim a full, time-slotted agenda; readers who need the exact schedule should use the official site.
Documented formats: exhibitor stands on the show floor; seminar and panel-debate sessions (over 90 reported for 2025, over 120 exhibitors for 2024 and 2025, per callcentrehelper.com); a "CONNECT: 1-1 Meeting Programmes" feature, found as a dedicated page on the official site (callandcontactcentreexpo.co.uk/visit/connect-1-1-meeting-programmes), which points to a structured buyer-supplier meeting format, though its mechanics were not confirmed beyond the page's existence; and a "Training Workshops" track, per a page of the same name on the official site. The database records b2b_matchmaking as 0 and advance_scheduling as 0, which conflicts with the CONNECT page found (see What's new); this research treats the CONNECT programme as real but unconfirmed in its details, not as certain to include advance scheduling.
The defining "side event" is structural: one free ticket also admits visitors to the co-located C+UX (Customer + User Experience) show, running the same two days at the same venue and covering retail, hospitality, travel and finance customer and user experience rather than contact centre technology specifically, per eventseye.com's 2026 C+UX listing and the shared Facebook page "ContactCentreAndCUXExpo." Beyond that, the official site documents a "Training Workshops" programme and the "CONNECT: 1-1 Meeting Programmes" feature described above. No official after-party, press day or partner-day programme distinct from the show floor was found.
Registration is free: the official site's own copy repeats "Secure your free ticket" across multiple pages, and the 2026 registration form is hosted at forms.reg.buzz/contact-centre-expo-2026. No paid or VIP visitor tier was found in this research. The same free ticket covers entry to the co-located C+UX show. No information on what happens if a registered visitor cannot attend was found; see the refund and cancellation entry below. Sponsorship and exhibiting have their own commercial terms, covered in the next two entries, but no published price list for a stand or sponsorship package was found.
A speaker submission route is documented: the official site runs a "Speaker Seminar Submission" page (callandcontactcentreexpo.co.uk/speaker-seminar-submission) asking new speakers to complete required fields and supply a headshot, with headshots over 800kb to be emailed separately. The contact given for that submission process is marketing@callandcontactcentreexpo.co.uk. No submission deadline was found in the sources checked. A "2026 Content Themes" page separately lists over 110 speakers as a feature of the 2026 programme (see programme entry), without stating how those speakers were selected.
Pages exist for this on the official site: "Exhibit at Europe's Leading Call & Contact Centre Expo" (callandcontactcentreexpo.co.uk/interested-in-exhibiting) and "Ready To Maximise Your Investment?" (callandcontactcentreexpo.co.uk/exhibit/why-exhibit), both aimed at prospective exhibitors and sponsors. No named sales or event-director contact was found for this show, unlike some comparable shows; the general contact on record is enquiries@callandcontactcentreexpo.co.uk, and a phone number, +44 20 4538 8748, appeared in connection with the show in this research. No published sponsorship tier list or pricing was found.
Not publicly disclosed. No named headline or tier sponsor for the 2026 edition was found in the sources checked in this research pass; this question could not be given more search budget within this session (see Notes) and should be revisited directly against the official site's exhibitor and sponsor pages (callandcontactcentreexpo.co.uk/exhibitors-2026).
Not a confirmed breakdown, but the organiser's own visitor-profile copy (callandcontactcentreexpo.co.uk's welcome-cex and why-visit pages) names senior customer experience and contact centre job titles as the target attendee: Customer Experience Officer (CXO), Customer Experience Director or Manager, Voice of Customer Director, Omnichannel CX Director, Call or Contact Centre Manager, Customer Services Director, Customer Operations Director, plus general management, IT and operations titles up to CEO, COO, CTO and IT Director level. The database's sectors_covered field lists Marketing & Selling, Public Relations & Advertising, Teleworking and Teleservices, Data Computing Services, Telecommunications and Computer Networks, and Internet & Intranet as the classification categories attached to this event, consistent with a contact centre technology and CX buyer audience. No quantified breakdown by company size or industry was found.
Not publicly disclosed. No dedicated press or media accreditation page, deadline, or press-specific contact distinct from the show's general contacts was found on the pages checked.
Coverage found is a mix of trade-press preview articles and organiser-listed partner content. Call Centre Helper (callcentrehelper.com) published dated preview pieces for the 2024, 2025 and 2026 editions, including "What Not to Miss at Contact Centre Expo 2025" and a 2026 preview, the most substantive independent-looking coverage found. CX Today (cxtoday.com) runs an events-calendar page for each edition (2024, 2025 and 2026), which reads as a directory listing rather than reported journalism. CMSWire (cmswire.com) carries a similar conference-listing entry for 2026. ffnews.com published on-site video interviews from the 2024 edition under its "Fintech TV" strand. Separately, the official site's own /partners/ pages list a set of outlets the organiser itself credits as partners: CSM Magazine, Contact Centre Monthly, Top Business Tech, Intelligent Sourcing and Media Planet, each with its own partner subpage on callandcontactcentreexpo.co.uk. These are organiser-listed partnerships, not independent reporting, even though none of them appears in this event's official_media_partners database column, which is empty for this record.
Mixed, and mostly weak as independent verification. No outlet is recorded against this event in the database's official_media_partners column, so nothing here carries a database-confirmed "media partner" status. That said, several outlets found (CSM Magazine, Contact Centre Monthly, Top Business Tech, Intelligent Sourcing, Media Planet) appear on the organiser's own /partners/ pages, which functions the same way editorially even without the database flag: their coverage should be read as organiser-arranged, not independent. CX Today's and CMSWire's pages read as directory or calendar listings rather than reported articles. Call Centre Helper's dated preview pieces are the closest to independent trade journalism found, though this research could not confirm or rule out a commercial relationship between Call Centre Helper and the show's organiser. Treat any attendance or exhibitor figure for this show (see Who attends) as an unaudited estimate until a figure attributed directly to a named organiser, with a stated counting method, is found.
Buyers who need audited, single-sourced attendance and exhibitor numbers before committing travel budget: as documented above, this research found no single organiser-published figure, only conflicting third-party estimates (5,000 to over 6,000 visitors). Senior contact centre and CX leaders who want a small, closed-door, invitation-led discussion format rather than an open trade floor: CCW UK Summit, part of the Customer Contact Week Digital portfolio (europe.customercontactweekdigital.com), is described as an invitation-led event prioritising depth of discussion over scale, and CCW Europe Summit is its larger flagship European edition, both positioned against an open trade-show format like Contact Centre Expo's. Visitors who want a single-focus show: the shared C+UX ticket brings retail, hospitality, travel and finance CX and UX buyers into the same room as contact centre technology buyers, which suits someone scanning both areas rather than someone who wants a narrowly scoped, contact-centre-only floor.
Contact Centre Expo sits at the same venue, ExCeL London, one week after Smart Retail Tech UK, a separate retail-technology trade show also covered in EventsIndex's Customer Experience & Retail sector, which runs 11 to 12 November 2026 at ExCeL London: the two shows are not co-located with each other and cover different buyer audiences (retail and e-commerce technology for Smart Retail Tech UK, against contact centre and CX technology plus C+UX for this show), but they sit back to back in the same venue's November calendar. In the specifically contact-centre-focused part of the calendar, Contact Centre Expo is the open, free, trade-floor format; CCW UK Summit and CCW Europe Summit (Customer Contact Week Digital's UK and European editions) sit alongside it as smaller, invitation-led, paid discussion-format events for senior leadership rather than a vendor trade floor. For a UK buyer wanting a broad, low-cost scan of contact centre and CX suppliers in one visit, Contact Centre Expo (with C+UX) is the larger open-floor option in this part of the calendar; for a buyer wanting curated peer discussion, the CCW events are the closer fit.
Yes, with some naming ambiguity. A United States sibling show, "Call and Contact Center Expo USA," runs at the Las Vegas Convention Center, per callandcontact.us, described there as an expansion of the European show into the US market, reporting over 3,000 key buyers and over 300 exhibitor booths (unverifiable information, organiser-style copy, not independently corroborated in this research). A third-party listing (10times.com) separately shows a Las Vegas date under the name "Customer Connect Expo," which may be the same show under a different or updated brand name, or a distinct event; this research could not resolve which, and no specific 2026 date for the US edition was confirmed. Whether the US and UK shows share the same operating company was not established, consistent with the unresolved organiser question above (see Who organises).
English. Every page, listing and session description found in this research is in English, and no interpretation or translation service is mentioned on any page checked.
Not publicly disclosed. No livestream, virtual ticket or on-demand recording offer was found for Contact Centre Expo in the sources checked; every listing describes it as an in-person show.
Not established as a distinct, event-specific policy. Because registration is a free trade ticket rather than a paid one (see cost entry), no cancellation or refund clause specific to this show was found. A general ExCeL London ticketing FAQ page (excel.london/faqs/tickets) states that event tickets are non-refundable, but that page covers ExCeL's ticketing generally rather than this show by name, so it is given here as venue-level context, not a confirmed Contact Centre Expo policy. No information on what happens if the show itself were postponed or cancelled was found.
No event-specific accessibility statement for Contact Centre Expo (for example, a companion-ticket policy) was found in this research. The venue, ExCeL London, publishes general accessibility information that applies to any show held there: all public entrances are reachable by wheelchair via low-gradient ramps and automatic doors, floors are level throughout once inside, wheelchairs and mobility scooters are free to hire subject to availability, and 40 accessible toilets are located across the building, per excel.london's accessibility pages (excel.london/faqs/accessibility and excel.london/exhibitor/venue-guide/accessibility), corroborated by Euan's Guide's review of the venue. Because none of this is specific to Contact Centre Expo's own registration process, it is given here as venue-level information, not an event-specific accommodation policy.
ExCeL London is at Royal Victoria Dock, 1 Western Gateway, London E16 1XL, in London's Royal Docks. Per excel.london's own accessibility and visitor pages, the nearest stations are Custom House (Elizabeth line and DLR) and Prince Regent (DLR), both adjacent to the venue. No parking, drop-off or hotel information specific to Contact Centre Expo was found; ExCeL London's general accessible-parking provision is covered in the accessibility entry above.
Because one free ticket opens two shows on the same ExCeL floor over the same two days: Contact Centre Expo itself and the co-located C+UX show, which extends the room from contact centre technology specifically into retail, hospitality, travel and finance customer and user experience. For a buyer trying to scan contact centre platforms alongside broader CX and UX suppliers in a single trip, at no ticket cost, that combination is the practical draw. The trade-off, as with any show spanning two specialisms on one ticket, is precision: the room is not scoped to contact centre technology alone, and no published breakdown tells a buyer in advance how many of roughly 5,000 to 6,000 attendees are there for the contact centre side specifically rather than for C+UX.
Because no single, organiser-attributed attendance or exhibitor figure for this show was found, and the numbers that do appear in indexed sources disagree with each other: one 2026 preview reports over 6,000 visitors, a separate 2026 listing reports 5,000-plus, and undated site copy describing the visitor profile cites over 3,500, with no stated method behind any of the three. The same caution applies more sharply to the operating company itself: this research found two different candidate names in indexed search results, neither backed by a page this research could read directly, so the organiser cell above is left undocumented rather than guessed. Until a source with a stated method, or a directly readable organiser-credit page, is found, every number and the organiser's identity on this show should be treated as unaudited and unconfirmed rather than settled.
Official site: callandcontactcentreexpo.co.uk. Registration: forms.reg.buzz/contact-centre-expo-2026. Venue listing: excel.london/visitor/whats-on/contact-centre-customer-experience-expo. Co-located show listing: eventseye.com's C+UX 2026 page. Facebook: facebook.com/ContactCentreAndCUXExpo. Contacts on record: enquiries@callandcontactcentreexpo.co.uk (general, per the database's contacts table) and marketing@callandcontactcentreexpo.co.uk (speaker submissions, found in this research); a phone number, +44 20 4538 8748, also appeared in connection with the show. This research could not fetch callandcontactcentreexpo.co.uk or excel.london directly (see Notes); readers should treat the official site as the primary source ahead of anything summarised here, and should use it to confirm the operating company, which this research could not establish.